Return Policy
Last Updated: 11 Nov 2024
At LayLong69, we want to ensure that you are completely satisfied with your purchase. However, because we primarily sell secondhand and pawned items, our return policy is different from standard retail returns. Please read the following guidelines carefully:
1. Eligibility for Returns
- Eligibility: Only products that are unused, undamaged, and in their original condition (including all accessories and packaging) can be considered for a return.
- Timeframe: Returns must be made within [7-14] days of receiving your order.
- Non-returnable Items: Due to the nature of our products, the following items cannot be returned:
- Items that have been used, damaged, or altered.
- Personal items such as jewelry (unless otherwise stated).
- Any digital products or services (if applicable).
2. How to Request a Return
- To initiate a return, please contact our customer service team at [customer service email] with your order number and a brief explanation of the reason for your return.
- You may be required to provide photographs or other documentation to verify the condition of the item.
- If the return request is approved, we will provide you with instructions on how to return the item.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or was misrepresented.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Refunds
- Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within [7-10] business days.
- If the item is returned damaged or not in its original condition, the refund may be rejected, or a partial refund may be issued.
5. Exchanges
- We do not offer exchanges on any products, but you are welcome to initiate a return and place a new order for the item you would like instead.
6. Defective or Damaged Items
- If your item is defective or arrives damaged, please contact us within [7] days of receiving your order for a full refund or replacement. We may ask you to provide photos or videos of the item to expedite the process.
7. Contact Information
- If you have any questions about these Terms & Conditions, please contact us at vatteykeo45@gmail.com or +66 02 252 8885.
